Optimus by Telrock is a modern, built from the ground up, cloud-native, highly configurable enterprise-wide collections and recovery solution capable of meeting your immediate and future needs. Optimus supports the full collections lifecycle from pre-collections, early and late-stage collections, through recovery including the ability to function as system of record for charged-off accounts. From integration to workflow and strategy design, Optimus leverages a unique approach based upon configuration by the business user, rather than customisation via the IT organisation.

In a digital-first age, our solution provides you with all contact channels you will need – from traditional telephony and letter-based contact channels, Optimus also incorporates integral email and SMS channel capabilities, integration to WhatsApp, RCS and a highly functional, rules-based 24x7x365 customer self-serve portal to support a full omni-channel strategy. Our solution can be deployed in multiple languages and currencies defined at the individual user level, i.e., individual users can elect for the User Interface layer to be displayed in English or other required languages.

Beyond the robust architecture and functional features of Optimus, our clients benefit from substantial savings associated with upgrades, as there are no incremental costs associated with upgrades. We are SOC 2 and PCI DSS 4 compliant.