About Bill Gosling Outsourcing:
With over 70 years of industry leadership, Bill Gosling Outsourcing is a global provider of customer experience (CX) and business process outsourcing (BPO) solutions. Headquartered in Canada and with operations spanning North America, the UK, Central America, and the Philippines, we partner with the world’s leading brands to enhance customer interactions, streamline operations, and drive sustainable growth.

What sets Bill Gosling apart is our ability to combine the power of people with cutting-edge technology. Our solutions are designed not only to meet today’s expectations but to anticipate tomorrow’s demands—across a diverse range of industries including banking, fintech, energy, water, telecom, insurance, auto finance, retail, travel, and more.

Core Service Capabilities
We offer two pillars of service: BPO and BPO Plus, enabling a full-service model that supports our clients from traditional CX delivery through to advanced digital transformation.

BPO Services:
Customer Experience (CX)
We offer omnichannel expertise in CX, including voice, chat, email, and social media, tailored across a wide range of industries. Our solutions ensure seamless and consistent engagement across every touchpoint.

QA Services
Our QA teams deliver business insights and compliance monitoring through customized programs that help improve quality, reduce risk, and maintain customer satisfaction.

First-Party and Third-Party Collections
We provide a comprehensive suite of ARM (Accounts Receivables Management) services to optimize recovery performance while maintaining customer dignity. From early-stage collections to post-charge-off recoveries, our teams are trained to deliver results with empathy and integrity.

Sales and Acquisition
Our customer acquisition strategies focus on driving growth—helping clients gain new customers, increase lifetime value, and boost revenue through tailored sales solutions.

Data Excellence
We specialize in e-commerce and digital environments, offering customized services across the customer lifecycle. From onboarding to retention, our data-driven insights enhance targeting, engagement, and performance.

BPO Plus Services:

NEQQO (AI enabled end to end quality management platform).
Our proprietary deep AI speech engine analyzes interactions data to unlock actionable insights, improve service delivery, and monitor compliance and quality without manual intervention.

AI and Robotic Process Automation (RPA)
We help businesses enhance operational efficiency by automating repetitive tasks, streamlining workflows, and improving response times—all while reducing operational costs.

B2B Collections Platform
Our digital-first B2B solution allows businesses to manage and recover unpaid invoices efficiently, supporting better cash flow and operational transparency.

Learning & Content Creation
We offer digital training and content development tools that enhance employee skills, accelerate onboarding, and ensure consistent knowledge transfer across teams.

Workforce Management
Advanced tools for performance tracking, forecasting, and resource allocation ensure that every interaction is optimized for service levels, customer experience, and business outcomes.

GooseTek Digital Solutions
Our engagement platform facilitates multimodal customer interactions—combining voice, text, and digital communication—to maximize reach and customer satisfaction.

Why BGO?
We don’t just deliver services—we create partnerships that evolve. BGO’s people-first culture, commitment to compliance, and continuous innovation make us a trusted extension of your brand. Whether scaling support, recovering revenue, launching a new market, or enhancing customer lifetime value, we build the strategy and deliver the execution.

With seven decades of proven experience and a global footprint, Bill Gosling stands ready to help businesses grow smarter, serve better, and perform stronger!