CACS X, developed by CGI, is a comprehensive Software as a Service (SaaS) solution designed to modernize and enhance debt collection and default management processes. As an integral component of the CGI Credit Studio platform, CACS X offers a unified suite that combines software, business processes, and IT infrastructure to address the evolving needs of financial institutions.

• Real-Time Interactions: CACS X supports 24/7, event-driven collections with real-time triggers, enabling timely and relevant customer engagements.
• Self-Service and Virtual Agents: The platform provides intuitive self-service tools and agentless collections, expanding communication channels and improving customer penetration rates.
• Enhanced Customer Experience: Leveraging artificial intelligence and machine learning, CACS X delivers personalized customer journeys, fostering better understanding and engagement.
• Accelerated Time-to-Value: Its modular deployment approach allows organizations to implement functionalities incrementally, achieving business benefits more rapidly.